Terms of Service
1. About these terms
By creating an account or using utos.shop or the UTOS app, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use UTOS. You must be at least 18 years old.
2. What UTOS is
UTOS is a technology platform. Stores sell their own goods and are responsible for them. Riders are independent partners who choose when to go online and which offers to accept; they are not UTOS employees. UTOS provides the app, matches orders, handles payments through its payment partner, and supports all users.
3. Accounts
- Give true and complete information. One person, one account. Keep your password and codes private; you are responsible for activity on your account.
- Riders and store owners must pass identity verification (ID and selfie) before they can work or sell. Riders must also take a live shift selfie before going online.
- We may suspend, freeze or close accounts that break these Terms, give false information, commit fraud (including fake GPS or VPN to fake location), or put others at risk.
4. Orders, prices and fees (customers)
- Product prices are set by each store. The app shows the subtotal, delivery fee, any tip, and discounts before you confirm.
- The delivery fee depends on distance and is shown before checkout.
- Pay by cash on delivery or by the online methods shown in the app (e.g. GCash through our payment partner).
- Give the rider your order code only when you receive your order.
- You can cancel before the store accepts the order. After that, cancellation may not be possible or may carry a fee if the goods were already prepared or picked up.
- Wrong, missing or damaged items: report it in the app within 24 hours with a photo. Approved claims are refunded or replaced.
5. Promos and vouchers
- UTOSWELCOME: 20% off the first order of a new customer, subject to the minimum order shown in the app.
- SAMPUNG UTOS: after every 10 completed orders, the delivery fee of your next order is free. Cancelled orders do not count.
- Promos cannot be exchanged for cash, may have limits, and may be changed or ended. Abuse (e.g. multiple accounts) voids the promo and may lead to suspension.
6. Store owners
- Sell only goods you are legally allowed to sell, at accurate prices, with real photos and correct stock.
- Prepare accepted orders promptly and keep your opening hours updated.
- UTOS charges a commission on each order's subtotal, as shown in your store dashboard. Payouts are sent to your registered account after deducting commission and any approved refunds.
- You are responsible for your own permits, product quality and taxes.
7. Riders
- Have a valid driver's licence, registration and any permits required for your vehicle, and follow traffic laws.
- Only the verified account owner may ride. Shift selfies are compared with your ID; letting someone else use your account leads to a freeze and possible ban.
- Handle orders with care, deliver to the right person using the order code, and treat customers and stores with respect.
- Late deliveries, no-shows and rule violations may lead to fines or suspension, as shown in the app. You can appeal any sanction in the app.
- Earnings (delivery fee share and 100% of tips) go to your UTOS wallet and can be withdrawn as shown in the app.
8. Not allowed on UTOS
- Illegal items, weapons, drugs, and prescription medicine without a valid prescription.
- Selling alcohol or tobacco to anyone under 18. Riders may ask for ID and refuse delivery.
- Harassment, threats, discrimination, or fake orders and reviews.
- Faking your location, using another person's identity, or attempting to hack, scrape or abuse the service.
9. Liability
We work to keep UTOS available and accurate, but the service is provided "as is". Stores are responsible for their goods and riders for their conduct on the road. To the extent allowed by Philippine law, UTOS is not liable for indirect losses, and our total liability for any order is limited to the amount paid for that order. Nothing in these Terms removes rights you have under the Consumer Act of the Philippines (RA 7394).
10. Disputes
Contact us first through the app or at support@utos.shop; most issues are resolved quickly. These Terms are governed by the laws of the Republic of the Philippines.
11. Changes
We may update these Terms. The new version will be posted here with a new effective date. Continuing to use UTOS after a change means you accept it.